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In September 2021’s issue of Lexbase, my mentor Richard Kurland, provides further insight into what happens behind the scenes of Immigration, Refugees, and Citizenship Canada (“IRCC”) processing, specifically providing a section titled: “Overview of the Analytics-Based Triage of Temporary Resident Visa Applications.”
At the outset, a big thank you to the “Insider” Richard Kurland for the hard digging that allows for us to provide this further analysis.
What the Data Suggests
I encourage all of you to check out the first two pages from the Lexbase issue, as it contains direct disclosure from IRCC’s Assistant Director, Admissibility opening up the process by way Artificial Intelligence is implemented for Temporary Resident Visas (‘TRVs’), specifically in China and India, the two countries that have implemented it so far. By way of this June 2020 disclosure, we confirm that IRCC has been utilizing these systems for online applications since April 2018 for China, August 2018 for India, and for Visa Application Centre (“VAC”) based applications since January 2020.
To summarize (again – go read Lexbase and contact Richard Kurland for all the specific details and helpful tables), we learn that there is a three Tier processing system in play. This filters the simplest applications (Tier 1), medium complexity applications (Tier 2), and higher complexity applications (Tier 3). While human officers are involved in all three Tiers, Tier 1 allows a model to recommend approval based on analytics, where as Tier 2 and Tier 3 are flagged for manual processing. IRCC claims that the process is only partially automated.
The interesting factor, and given we have been as a law firm focusing a lot on India, is how the designated of a Tier 2 file drives the approval rates from the high nineties (%) to 63% for online India apps to 37% for India VAC applications. Moving to Tier 3, it is only 13% for online India and 5% for India VAC. The deeming of a file Tier 3 appears to make refusal a near surety.
What is fascinating is how this information blends usage of “Officer Rules,” the first stage filter which actually precedes the computerized Three Tier triages and is targeted at cases with higher likelihood of ineligibility or inadmissibility.
The Officer Rules system would be the system utilized at other global visa offices that do not use the computerized AI decision-making of India and China. Looking specifically at the case of India, the Officer Rules system actually approves cases at a much higher rate (53% for online India, and 38% for India VAC).
These rates are in-fact comparable to Tier 2 moderately complex cases – ones that presumably do not contain the serious ineligibility and inadmissibility concerns of Officer Rules or Tier 3 . It suggests that the addition of technology can sway even a moderately complex case into the same outcomes as a hand-pulled out complex case.
Ultimately, this suggests that complete human discretion or time spent assessing factors can be much more favourable than when machines contribute to overall decision-making.
It Comes Down to Oversight and How These Systems Converge
Recently, we’ve been discussing in Youtube videos (here and here), podcasts, and articles about IRCC’s Chinook system for processing applications. Using an excel-based model (although moving now to an Amazon-based model in their latest version), applicants data are extracted into rows, that contain batch information for several applicants, presumably allowing for all the analytics to be assessed.
Given we know IRCC takes historic approval rates and data as a main driving factor, it is reasonable to think Immigration Officers are given these numbers as internal targets. I am sure, as well, that with major events like COVID and the general dissuasion of travel to Canada, that these goalposts can be moved and expanded at direction.
An excel-based system tracking approvals and refusals likely put these stats front and centre to an officer’s discretion (or a machine’s) on an application. Again to utilize a teaching analogy (clearly I miss teaching), I utilized a similar ‘Speedgrader’ type app which forced me, mid-marking, to often to revisit exams that I had already graded because I had awarded the class average marks that were too high. I have no doubt a parallel system exists with IRCC.
What this all means, as my colleague, Zeynab Ziaie has pointed out in our discussions, there are major concerns that Chinook and the AI systems have not been developed and rolled out with adequate lawyer/legal input and oversight, which leads to questions about accountability. Utilizing the Chinook example, what if the working notes that are deleted contain the very information needed to justify or shed light on how an application was processed.
My question, in follow-up, is how are the predictive/advanced analytics systems utilized by India and China for TRVs influencing Chinook? Where is the notation to know whether one’s file was pre-assessed by “Officer’s Rule” or through the Tiers. I quickly reviewed a few GCMS notes prior to this call, and though we know whether a file was pre-accessed, we have no clue which Tier it landed on.
Furthermore, how do we ensure that the visa-office subjective “Officer Rules” or the analytical factors that make up the AI system are not being applied in a discriminatory manner to filter cases into a more complex/complex stream. For example, back in 2016 I pointed how the Visa-Office training guides in China regionally and geographically discriminate against those applying from certain Provinces assigning character traits and misrepresentation risks. We know in India, thanks to the work of my mentor Raj Sharma, that the Indian visa offices have a training guide on genuine relationships and marriage fraud that may not accord with realities.
Assuming that this AI processing system is still being used only for TRVs and not for any other permits, it must be catching (with the assistance of Chinook’s key word indicators no less) words such as marriage, the names of rural communities, marital status, perhaps the addresses of unauthorized agents, and businesses that often have been used as a cover for support letters. Within that list there’s a mix of good local knowledge, but also the very stereotypes that have historically kept families apart and individuals from being able to visit without holding a study permit or work permit.
If we find out, for example, that filtering for complex cases only happens at visa offices with high refusal rates or in the Global South, does that make the system unduly discriminatory?
We acknowledge of course that the very process of having to apply to enter the borders, the division of TRV and electronic Travel Authorization (eTA) requiring countries is discriminatory by nature, but what happens when outcomes on similar facts are so discrepant?
In other areas of national bureaucracy, Governments have moved to blind processing to try and limit discrimination around ethnic names, or base decisions on certain privileges (ability to travel and engage in previous work), and remove identifying features that might lead to bias. For immigration it is the opposite, you see their picture, their age, and where they are from, and why they want to come (purpose of visit). As we have learned from Chinook, that is the baseline information that is being extracted for Officers to base their decisions on.
When – as a society – do we decide to move away (as we have) on what were once harmful norms to new realities? Who is it that makes the call or calls for reviews for things such as consistency or whether a particular discriminatory input in the AI system is no-longer consistent with Charter values?
Right now, it is all in the Officer’s discretion and by extension, the Visa Offices, but I would recommend some unified committee of legal experts and race/equity scholars need to be advising on the strings of the future, inevitable, AI systems. This would also unify things across visa offices so that there is less discrepancy in the way systems render decisions. While it makes sense that heavier volume visa offices have more tools as their disposal, it should not depend on where you live to receive less access to human decision-makers or to an equal standard of decision-making. We do not want to get to a place where immigration applicants are afraid to present their stories or speak their truths for fear of being filtered by artificial intelligence. From my perspective, we are better of being transparent and setting legitimate expectations.
What are your thoughts on the introduction of AI, the interaction with Chinook, and the need for oversight? Feel free to engage in the comments below or on social media!
Thanks again for reading.
I wrote this piece for the Firm blog that I think long-time readers of Vancouver Immigration Blog will enjoy. Please accept this train ticket to my Firm’s page and let me know what you think about the piece.
Three Common Mistakes Canadian Immigration Applicants Make When Documenting Employment/Personal History and My New Strategy
Recently, I have had a major increase in misrepresentation consultations and other related issues with one common starting point: incorrect work/personal history that either Canadian immigration has found or will eventually find out about.
There are several forms that canvass work/personal history. This ranges from initial application forms (IMM 1294, IMM 1295, etc.) to the IMM 5257E Application for a Temporary Resident Visa Forms, to the dreaded IMM 5669 – Schedule A.
Each form (and accompanying instructions) often ask for the materials a different way. Some forms ask for only employment history, whereas others as for a full ten-year history. Complexities also arise when certain visa offices want a full personal history starting from the age of 18, but do not make these instructions apparent at the outset, requiring them later in request letters.
What often happens is a hot mess of unclear work dates, forgotten travels, mistaken residences, and IRCC analyzing all of these for possibly material misrepresentations that may impact officer assessment.
To make things even more complicated, misrepresentations can extend to past applications, even if it is attempted to be corrected. Memories are imperfect, what is required to be disclosed is confusing, and unfortunately perfectly innocent applicants can make devastating mistakes.
While there are some positive trends in judicial interpretation, the law around misrepresentation in Canada is harsh: a five-year bar from Canada (and from applying for permanent residence) regardless of the intent of the error or omission, and a thin-exception for innocent misrepresentation.
In this post, I look at three common mistakes I see applicants (and their representatives make) and how to avoid them. I will close with a new approach I am taking to documenting work history for my clients on temporary resident applications.
Mistake 1: Omitting Material Personal History/Blurring Dates Together
There are several sub-mistakes under this category:
 Applicants often include only their last position held, rather than to breakdown the various positions within a company
This one may seem innocuous now, but on a PR application or when facing an employer’s reference letter that paints a different picture this could be an issue. Often times these dates are also contradicted by public information you may have about yourself online, such as your LinkedIn profile or a biography you hastily submitted to a third-party who has posted it online.
Visa Offices also have many internal tools at their fingertips. For example, for China, they have access to a quite comprehensive ‘legal persons’ registry for businesses. Particularly for entrepreneurs or businesspersons who own multiple businesses, failures to disclose one (even if it is unclear whether it constitutes employment or ownership) could constitute misrepresentation. This was the fact pattern in the Federal Court’s decision in Sun v. Canada (Citizenship and Immigration), 2019 FC 824 (CanLII).
My rule of thumb is to over-disclose rather than under-disclose if there are no inadmissibility risks to the additional details being disclosed and it may set forward a good groundwork to get ahead of a potential issue or pave the way for a future application. If your disclosure of the item could affect your eligibility, consider whether applying on misrepresented information could come back to haunt you in the future.
Yet, many times the information being omitted is not itself going to change the decision of the Officer, but the very omission of the information could impact the Officer’s processing or review of the requirements, which could make it a material misrepresentation.
 Applicants often don’t include periods of unemployment, self-employment, and educational pursuits
Often times Applicants only provide just the formal work/employment history and forget to include the personal history. Again, the forms make it a bit confusing. In the description of the form, it asks for employment history, but in the fine print it may say to include periods of unemployment or leave no gaps. Another challenging aspect is that certain applications (co-op work permits and post-graduate work permits) do not actually require full disclosure of work history, whereas other applications (temporary resident visas inside Canada) do. We play it safe by including a running 10-year history for all applicants, regardless of it is a requirement.
This often rears its head as an issue when a visa is refused for lack of continuous study or lack of relevant employment history demonstrating there are opportunities in the country of residence. When it is only indicated that one is ‘unemployed’, the literal interpretation the Officer will take is that you are at home doing nothing. Trying to start up your own business or taking pre-requisite courses for a formal program of study, is not sitting home doing nothing and may be very material. Failure to include this initially could create discrepancies later (see mistake 3 below).
 Applicants do not disclose sufficient details in the personal histories
In my work often reviewing materials for refused clients, often who applied the first time themselves or less competent counsel, there are common themes.
Rather than put detailed descriptions of position or title – words such as “employee” or “management” or “police officer” are used. Alternatively, when discussing employment rather than put the company or school name, answers such as “restaurant business” or “self-employed” or put down. Immigration Officers may want to conduct an inadmissibility inquiry into your former work place, or verify that you indeed worked for said employer or that such a company/organization exists.
If there is an admissibility concern or clarification to be made, make sure to make it on a letter of explanation or clarify (see attached). Too often I see clarifying explanation missing until after a Procedural Fairness Letter (PFL) is received. This is often times far too late in the game.
Mistake 2: Not Correcting the Mistake When IRCC Gives You a Chance (Requests vs. PFLs)
When IRCC notices an inconsistency (and depending on what visa office and what type of application), there may be the opportunity provided to fix an inconsistency. Commonly, especially if a misrepresentation is not apparent on the surface, a request letter will be issued offering an opportunity to clarify or seeking further information. `
The tendency with request letters, I find, is to blindly try and answer them as soon as possible. Applicants immediately take a defensive position, without thinking at that stage that the request letter could be the set up for an A16(1) IRPA (failure to truthfully provided requested documents) or worse yet, an A40 IRPA (misrepresentation) refusal. Given the withdrawal of an application is unlikely to be granted after a PFL is issued and the leg work is all but done at that stage, it is as the request letter stage that clarifications need to be sought and legal arguments made.
Repeated errors in providing accurate information or misunderstanding request letters could later lead to further challenges arguing innocent misrepresentation or seeking discretion later on in the process.
Mistake 3: Not Keeping Adequate Records and Inconsistencies Between Applications
Visa Offices such as those in India (especially Delhi and Chandigarh) and China (Beijing) now utilize artificial intelligence tools that will be able to spot an inconsistency instantaneously.
Before submitting an application, if possible, compare your forms with previous forms submitted. Better yet, request or obtain (by access to information) a copy of all final forms before a representative submits any application for you.
Another discrepancy I see is with address history, travel history, and work history on forms. Where these do not align, and particularly when it comes to permanent residence applications that look into where work was performed and where the Applicant was located, and whether or not the claimed work matches with past records – this becomes ever so important. Virtual work or work through multiple client sites is becoming more popular, and failure to properly document this in respective applications may complicate things when permanent residence rolls around.
My New Approach: Focusing on Forms First, and then Attachments
In the past, a move I did (and one I know many counsel mirror) is to put “please see attached” on the work history sections or personal history sections of some validated temporary resident forms and then add a work document. This option will not be available with the new online temporary resident portal, which like Express Entry do not allow you to move on to the next page until there are no gaps. In the interim, what I am suggesting with the validated forms is still to list as much as possible on the form and then add ‘see attached’ on the final line before continuing.
The reason for this is that IRCC has been focusing on auto-populating systems like Chinook that appear to extract information directly from forms into their internal processing system. I am worried that my attached table found at the back of my rep’s submission letter is missed by a processing agent or in review. We know increasingly that the Officers are only accessing the information extracted for their review and are under a major time crunch. This little tip might help practitioners and self-reps.
Some Positive News: Court Critical on IRCC’s Need for a Materiality Analysis of Misrepresentation
While misrepresentation is often a death trap for an immigration application, the Federal Court has recently been pushing back on the tendency of IRCC to equate a mistake as misrepresentation, without an analysis of materiality.
In Alves v. Canada (Citizenship and Immigration), 2021 FC 716 (CanLII), Justice Manson allowed a judicial review after finding that an Officer’s finding of misrepresentation was unreasonable. The Applicant disclosed one of his previous refusals to the United States, but had omitted an earlier one.
Justice Manson writes:
 However, an officer must consider the totality of the evidence before the decision maker (Koo v Canada (Minister of Citizenship and Immigration), 2008 FC 931 at para 23). The Officer, in this case, failed to recognize the potential significance of the mitigating evidence, as it relates to the finding of misrepresentation without meaningfully coming to grips with the facts before the Officer. Instead, the Officer broadly found that the Applicant had […]
Canadian Immigration Self-Employment Woes and Why We Need to Prioritize the Triple A (Athletes, Actors, and Artists)
Like many others, I have spent the last several weeks glued to my TV to the athletic wonders of the Olympic Games. From perfect dives to strained bike rides, we have witnessed incredible feats from Canadian athletes, but also around the world.
One of the major elements that was showcased, and by Canada too, is the power of (im)migration to new assumed identities and countries of citizenship. Some of my favourite athletes of the games were Somalian Canadians, Brazilian-Poles, and Spanish-Russians. Many of the best athletes representing countries, were not born there, often did not grow up there nor have family there, but found themselves pursuing opportunities for the country and obtaining citizenship through naturalization in the process or as a result of their talent and self-employment as world-class ahtletes.
A Difficult Pathway to Permanent Residence and Citizenship for Athletes, Actors, and Artists
In order to become a Canadian citizen on the basis of athletic talent is not simple, especially if you are a rising star rather than an established one. Discretionary grants are rare, and unfortunately, the past few years have seen the self-employment program for permanent residency face major delays and is on the brink of dissolution. I have clients who are close to two-years in to processing, inside Canada, and without access to bridging open work permits that are a lifeline for permanent residence applicants.
Unsurprisingly, self-employed applicants who are in Canada (many of whom have worked for years as actors and artists in Canada or started their own businesses here rather than become employees) are hooped.
Canada cut off invitations to the Federal Skilled Workers invitations under Express Entry, even where applicants were actually in Canada and working – a policy flaw I believe will directly impact our immigrant talent pool. While programs like the start-up visa or provincial programs supporting nominees or work permit processes do exist, they do not begin to capture the type of sole practitioner/small business self-employed individual seeking stability for their immigration status. COVID has inspired more of these businesses. It is a shame and inexplicable that this work is not considered Canadian work experience for the purposes of supporting permanent residence under Express Entry.
On the other hand, one can somewhat understand this. Self employment is difficult to assess – difficult but not impossible. Many self-employed individuals do not incorporate or earn income in the traditional sense. When one is declaring one’s own experiences, it might not allow for the usual objective “validation” or “work experience letter” that IRCC puts heavy weight on. Yet, IRCC provides guidelines for applicants and like the self-employment permanent residence process requires, there can be letters of support and other public proof of one’s accomplishments and work. Self-employed work experience is often heavily scrutinized, especially in the context of foreign work experience.
The reality is, in this day and age contractors and multiple self-employed jobs are becoming the future norm. It is difficult for small businesses and start-ups to engage employees when their own operating budget is not there yet.
In addition to athletes, actors and artists are also struggling. Many film schools that attract applicants to Hollywood North are private institutions, unable to provide post-graduate work permits. IRCC has cut off largely matriculation agreements or those arrangements that allowed applicants to benefit from their time at the private institution when calculating post-graduate work permit duration. At the same time, work permits for film and television workers (that are labour market impact assessment (LMIA) exempt) are difficult to secure when union membership and opportunities require the work permit first as entry for opportunities and the type of indie-films and underground artists that become global talents, are often shutout from the process.
In addition to expanding the post-graduate work permit to these educational sectors and perhaps creating new programs to recruit international talent at a younger age, I would also suggest that openly and transparently supporting an easy process for work permits and a feasible pathway to permanent residence for world class talent who are training, interning, or endorsed by Canadian actor and artists unions, and athletics committees, would be a welcome step.
The current self-employed program falls short for not having specific streams or criteria specific to those areas. They require proof of ability to be self-employed in Canada and bring demonstrated economic benefits, but there is little follow-up or accountability and no role for Canadian supporters to be primary endorsers.
Rather than limit immigration targets to a mere 1000 a year, with a greater emphasis on the start-up visa, such a program could target sports Canadian seek to grow in, art forms that Canada needs practitioners in, and provide permanent residence to aspiring actors, actresses, and entertainment folks working for up and coming Canadian-based production companies.
Returning to the Olympics: The Global Recruitment for Talent
There are also a number of athletes I recognized from watching the Olympics who have decided to represent other countries, even while they were either born in Canadian, naturalized While there are many factors for this that are outside immigration, no doubt other countries are recruiting and many have ways to fast-track immigration and naturalizations in order to allow athletes to compete for them.
The steps being taken by Sheridan College, through the private sponsorship process, to support refugee Olympic athletes to represent Canada is laudable. Yet, think about a greater possibility where athletes who have demonstrated exceptional talent, years of commitment, and meeting certain world standards could come to Canada first as permanent residents, train for several years, and obtain citizenship in time to compete within one Olympic cycle. Think about global artists bringing their art form and inspiring interaction and the preservation of Indigenous art across cultures. I think about about as well being able to have more productions like Kim Convenience, or even the recent Manifest, forming movies that attract global audiences.
I truly hope Canada works out better self-employment processes and streams for our future athletes, actors, artists reflecting the growing entrepreneurial nature of these times.
My Value Proposition
My Canadian immigration/refugee legal practice is based on trust, honesty, hard-work, and communication. I don’t work for you. I work with you.
You know your story best, I help frame it and deal with the deeper workings of the system that you may not understand. I hope to educate you as we work together and empower you.
I aim for that moment in every matter, big or small, when a client tells me that I have become like family to them. This is why I do what I do.
I am a social justice advocate and a BIPOC. I stand with brothers and sisters in the LGBTQ2+ and Indigenous communities. I don’t discriminate based on the income-level of my clients – and open my doors to all. I understand the positions of relative privilege I come from and wish to never impose them on you. At the same time, I also come from vulnerability and can relate to your vulnerable experiences.
I am a fierce proponent of diversity and equality. I want to challenge the racist/prejudiced institutions that still underlie our Canadian democracy and still simmer in deep-ceded mistrusts between cultural communities. I want to shatter those barriers for the next generation – our kids.
I come from humble roots, the product of immigrant parents with an immigrant spouse. I know that my birth in this country does not entitle me to anything here. I am a settler on First Nations land. Reconciliation is not something we can stick on our chests but something we need to open our hearts to. It involves acknowledging wrongdoing for the past but an optimistic hope for the future.
I love my job! I get to help people for a living through some of their most difficult and life-altering times. I am grateful for my work and for my every client.